Senior Executive _Fleet Management

Role- Fleet Management

Location- Bhiwandi

Candidate should have at least 4 years of experience in a Fleet Management role preferably in-e-commercee/logistics industry.
Should be aware of the local area and language.

JD _

• Direct a team of100-120 Pickup and Delivery Partners directly on a daily basis
• Pickup & Delivery Partner efficiency is assigned at an individual level.  
• Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis.
• Ensure Delivery partners to improve and maintain promised delivery times for better customer experience.  
• Carry out classroom/field training at an individual level for better customer experience.  
• Carry out regular field audits for better compliance among Pickup and Delivery Partners.  
• Daily conducting huddles regarding process-related updates and key areas for improvement among Pickup and  
• Assess Delivery Partners by daily catch-up, on one connecting with delivery partners to resolve basic issues.  
• Manage and reduce voluntary attrition and control absconders by conducting regular Engagement  

activities.  

• Provide feedback at the individual level and conduct weekly one-on-ones to understand Problem areas.  
• Basic customer experience by solving order-level escalations.  
• Help Pickup and Delivery Partners during emergencies and exigencies.  
• Execute daily reporting of inbound parcel count.