Cluster head -Last Mile Operations

Job Description

POSITION: Options:

Sr. Executive-Operations(Cluster Head)

JOB PURPOSE: Responsible for DC performance monitoring within the cluster and bring efficiency in DC Operations, Processes and Cash Management.

POSITION REPORTS TO:

Manager- Operations

DIRECT REPORTS :

Executive Operations

MAJOR KEY RESULT AREAS:

• Responsible for overall performance and smooth functioning of all DCs/PPC/Hub in his or her cluster.
• Visit each DC at least once in 20 days or on need basis.
• Follow up, escalate and track all operation security concerns related to DC time to time.
• Collect competitor information within his/her cluster.
• Checking/tracking DC expenses

Performance Monitoring:

• Identifying strong and weak DCs, analyse reasons, work out methods for improvement to ensure good Dc performance.
• Check pendency at DC and ensure all loads is attempted on Day 1 of receipt.
• Monitor all RVP pendency and quick collection of RVP assigned.
• Review monthly delivery performance of all staff.
• NDR monitoring & highlighting if NDR calling is not done
• Monitor ageing; action on RTO instructions from key accounts
• Monitor that SALL Tally is done by all DCs every day.
• No info escalation & closure.
• Conduct regular operations process training and ensure process adherence by all staff.
• Maintenance and upkeep of all documents.
• Oversee that all administrative facilities like Drinking Water, Hygiene of DC, etc. are in good condition.
• Ensure that all admin and operation assets and IT hardware are properly maintained.
• Check process flaw and ensure correct layout plan of DC
• Supervise EBS operations at DCs.
• Check pending RTS shipments on daily basis and ensure that DC is running without pendency.
• Ensure security instructions are followed properly.
• Monitor discipline and integrity aspects of employees and initiate action when required
• Ensure monitoring, proper upkeep and safe custody of all important registers pertaining to Attendance, petty cash, Meter reading, Compliance  related register and admin asset registers.
• Regularly asses manpower requirement based on applicable productivity norms.
• Monitor Adhoc Vehicle Hiring.
• Action on points/observations raised during audit.

Bring Efficiency in DC Functioning

• Keep checking on aging shipments in DCs, Shipment at delivery center and shipments out scanned but not updates beyond 24 hrs.
• Specially monitor NDR Shipments having NDR codes - 209, 221, 223, 224, 229,231, 311
• Monitor unconnected shipments beyond 24 hrs

Cash Management and DC Job Management:

• Monitor daily cash tally and amount deposition of COD amount, follow up with DC if discrepancy is found.
• Focusing on productivity and per packet fuel cost to company.
• Proper and timely submission of required MIS pertaining to Cluster to higher management.

QUALIFICATION/TECHNICAL KNOWLEDGE

Essential

• Graduate (any discipline)
• Proficient in MS Office

Preferred

• Ready to travel.

ESSENTIAL / LIKELY EXPERIENCE

Essential

• 4 to 6 Years’ experience in handling Operations.

Preferred

• Responsible for performance monitoring.
• Follow instructions and Work with other staff as a team
• Hands on experience in Cash management and analytical job management.

Key Behavioral Competencies

Core:

• Customer Orientation
• Integrity and Ethics

Generic:

• Adaptability/Flexibility
• Communication
• Interpersonal Skills
• Initiative
• Leadership
• Planning & Organizing
• Team Building
• Result Orientation
• Problem Solving Skills
• Cost Consciousness

Leadership :

Yes