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Client Relationship Officer - Textile
Ecocert
posted 1mon ago
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Key skills for the job
Job Description
- Accompany a client portfolio throughout the year. Ensure a smooth delivery of the service while being a link between the internal and the external sides.
- 1 . Accompany the client throughout the year
- - Inform the client about the certification schemes he is interested in and answer related questions
- Inform the client about Ecocert certification process and tools and answer related questions
- Follow up internally on client requests and on the clients certification process to ensure a good quality of service
- Explain Ecocert requests to the client and provide the relevant support. Communicate some of the Ecocert requests
- Refer the client or its requests to the appropriate internal resource based on its needs
- Process complaints, involve the necessary resources internally and ensure follow up - 2 . Proceed with renewals
- - Inform the client about the renewal process, required actions and associated deadlines
- Issue renewal quotation if required
- Issue invoice order and communicate invoice
- Support to collect receivables - 3 . Process changes requests
- Gather and process changes requests from the clients
- Communicates changes to relevant staff internally where necessary and ensure follow-up
- Issue additional quotation and invoices order if necessary - 4 . Audit follow up
- - Follow-up with the client to ensure receipt of necessary corrective action and/or evidence.
- Process corrective actions/evidences or allocate internally if evaluation competence is required.
- Education: Bachelor/Diploma in Textile
- Experience : Minimum 1 year experience in the textile industry
Behavioural skills:
- Global vision and professional judgement
- Courage and decision making
- Agility and Adaptability
- Communication and interpersonal skills
- Proactivity and creativity
- Diligence
- Organisation and anticipation
Employment Type: Full Time, Permanent
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