Client Relationship Officer

Role & responsibilities

AIM: Accompany a client portfolio throughout the year. Ensure a smooth delivery of the service while being a link between the internal and the external sides.

• Accompany the client throughout the year
• -          Inform the client about the certification schemes he is interested in and answer related questions
  -          Inform the client about Ecocert certification process and tools and answer related questions
  -          Follow up internally on client requests and on the clients certification process to ensure a good quality of service
  -          Explain Ecocert requests to the client and provide the relevant support. Communicate some of the Ecocert requests
  -          Refer the client or its requests to the appropriate internal resource based on its needs
  -          Process complaints, involve the necessary resources internally and ensure follow up 
• Proceed with renewals
• -          Inform the client about the renewal process, required actions and associated deadlines
  -          Issue renewal quotation if required
  -          Issue invoice order and communicate invoice
  -          Support to collect receivables 
• Process changes requests
  -          Gather and process changes requests from the clients
  -          Communicates changes to relevant staff internally where necessary and ensure follow-up
  -          Issue additional quotation and invoices order if necessary 
• Audit follow up
• -          Follow-up with the client to ensure receipt of necessary corrective action and/or evidence.
  -          Process corrective actions/evidences or allocate internally if evaluation competence is required. 

• Education: Bachelors degree in Cosmetics, Chemistry, Food Technology, or related fields. 

• Experience : 1+ years of working in customer experience, client success within cosmetics, pharma or food sectors. 

• Behavioural skills:
  - Global vision and professional judgement
  - Courage and decision making
  - Agility and Adaptability
  - Communication and interpersonal skills
  - Proactivity and creativity
  - Diligence
  - Organisation and anticipation

• Remuneration: As per industry standards

• Type of contract: Full time or contract to hire