Technical Support Engineer (Tier 2)

Technical Support Engineer Reporting
Shift Timings - EST (5:30 PM to 2:30 AM)
PST (9:00 PM to 6:00 AM)

Job Description

Position Pre-requisites:

• Fluency in English Communication (Written and Verbal both)
• Ready to work in Night Shift

Responsibilities:
• Find technical resolutions on issues or queries related to unknown or new scenarios
• Meet cases resolution SLAs
• Manage relationships with clients
• Work with cross-functional teams as and when required
• Keep up to date with all eCW products and their enhancements
• Maintain excellent customer satisfaction level
• Other duties as assigned

Requirements:
• Proficient with relational databases (MySql, MsSql)
• Knowledge / Experience with Java or C++ (OOPs Concepts)
• Experience with Internet Protocols, HTTP / HTTPs
• Default ports for HTTP / FTP / MYSQL etc
• Experience with XML / XSL, Knowledge of SQL Server 2005, 2008
• Experience with Web Application Server(s), Understanding of 3 -Tier / N-Tier Architecture
• Basic Knowledge of Network Concepts (VPN, Telnet, Ping, Protocols

Other Skills / Abilities:
• Telephone etiquette
• Fluency in English Communication
• Ability to balance multiple priorities
• Strong analytical and problem-solving skills
• Ready to work in 24*7 Shifts

Employee Benefits:

• 5 Days Working (US Shifts)
• Pick & Drop facility for all employees based in Ahmedabad & Gandhinagar. (OR) Transport Allowance from Rs. 4000/- to Rs. 5000/-
• Meals at subsidized rate.
• Attractive Night Shift Allowances up to Rs. 7000/-/month.
• Medical insurance for self and for family members up to 8 Lakhs.
• Accidental Death Insurance up to 5 Lakhs, and Term Life Insurance up to 25 Lakhs for self.