eClerx is hiring For international process For manager and Team lead

Role & responsibilities

• Ensure Critical Performance Metrics are met consistently
• Prepare and circulate Client / Vendor Decks
• Lead Client / Vendor reviews / calibrations
• Revert to client/vendor queries on routine issues
• Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely
• Manage multiple teams
• Perform audits and quality checks on the Team Leads & Floor Supports
• Provide feedback to the Team Leads & Floor Supports periodically on their performance
• Ensure cross skilling and periodic process re-verification to ensure resource pool
• Perform Training Need Identification for teams
• Perform Bottom Quartile Management
• Ensure directives from Senior Leadership are percolated and acted upon
• Hold periodic meetings, discuss task delegation and review issues
• Conduct team huddles and meetings to discuss Operational updates
• Build team spirit through group sessions, activities, projects
• Focus on Retention of staff through Career mapping & guiding the team members
• Advocate and follow the organizational policies and procedures
• Candidate shall adhere to the information security requirements.

Preferred candidate profile

1.Hands on experience in teams of FTE's (Analyst )& Team Lead.

2.experience in International BPO

3.Ready to work in US night shift

4.Graduation from any stream

5.experience in telecom (Voice OR Chat )

Contact -rupali.devlekar.C@eclerx.com