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Job | eClerx -Desktop Engineer - Mumbai/Chandigarh
eClerx
posted 5d ago
Job Description
Description:
• Addressing user tickets regarding hardware, software and networking
• Walking customers through installing applications and computer peripherals
• Asking targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals
• To perform the system changes adhered to organizational policies
• VIP support
Requirement:
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude
• Knowledge of ITIL Foundation V3 / V4 (Certified candidates have added advantage)
• Excellent verbal and written English
Employment Type: Full Time, Permanent
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People are getting interviews at eClerx through
People are getting interviews through
(based on 344 eClerx interviews)
Job Portal
Walkin
Referral
Campus Placement
Company Website
Recruitment Consultant
29%
18%
17%
9%
6%
5%
16% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at eClerx are saying
What eClerx employees are saying about work life
based on 4.7k employees
Flexible timing
Monday to Friday
No travel
Day Shift
eClerx Benefits
Submitted by Company
Work From Home Team Outings Education Assistance Soft Skill Training Job Training
Submitted by Employees
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