Associate Process Manager - TM

Associate Process Manager Roles & responsibilities:

• Independently handle clients and client calls establish self as a valued partner.
• Escalate issues to client and internal managers to bring issues to their attention in a short span of time to avoid client escalation
• Build domain expertise and lead from the front.
• Help knowledge management endeavour by sharing process knowledge and best practices within the teams

Functional & Technical Skills:

• Bachelor's Degree in B. Com /BBM or Masters Degree in M.Com/MBA/PGDM
• 3 to 5 years of experience in handling a team of minimum of 10 members and has good experience and knowledge of KYC, AML, and Due Diligence
• Ability to manage and complete specific tasks with minimal direction
• Should be able to act fast and decisively when dealing with critical situations ability to read situations and act in minutes
• Willingness to continuously learn, upgrade skills and stay relevant to business demands
• Excellent interpersonal skills ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team.
• Should be good with logical and quantitative abilities to derive information from data.