APM/ PM (BPO WFM MIS Exp is Mandate) Immediate Joiner- Chandigarh

We are Hiring for our WFM MIS Team for APM/ PM

Designation 1 : Assistant Process Manager WFM MIS

Designation 2 : Process Manager WFM MIS

India- Chandigarh

Shift Timings - Flexible (24*7)

5 Days working - (Rotational Week Offs)

Specialism : WFM MIS in BPO

Minimum Exp - 4 Year Experience in WFM MIS (ONLY BPO WFM MIS profile will be considered)

WFM Role:

- Interaction with Techs in the field to provide them with real-time support

- Checking status of services on account in diagnostic tools

- Good Knowledge of agent scheduling and on floor staffing activity planning

- Should be able to coordinate with operations Managers and Leads

- Communicate effectively and close looping with the client in case of observations

- Updating status in internal as well as client tools

- Meet process expectations with high-quality standards and adherence to SLAs

- Candidate shall adhere to the information security requirements

-Run Operation floor to maintain Key WFM KPIs i.e. Shrinkage, Schedule adherence etc.

- Keep a track of all technicians with regards to the jobs assigned to them

- Prepare Agent schedules and Daily adherence plans

- Prepare various Ops production reports

- Perform RTM role independently

- Manage Breaks and Resource availability on floor

- Audit work orders for accuracy and make corrections if required

Minimum Qualification :

Any Graduate with the minimum of 4 years of experience in leading WFM Team BPO.

Please share Cv's on Shilpam.01@eclerx.com