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30 Advatix Jobs

MIS Executive (BPO)

4-7 years

₹ 4 - 9L/yr

Gurgaon / Gurugram

1 vacancy

MIS Executive (BPO)

Advatix

posted 6mon ago

Job Role Insights

Flexible timing

Job Description

Job Summary:

The MIS Executive is responsible for managing and analyzing large data sets to generate timely and accurate reports that support decision-making processes within the BPO operations. The role requires strong expertise in using Microsoft Excel, databases, and reporting tools to track performance metrics, ensure data accuracy, and enhance operational efficiency.


Key Responsibilities:

Data Management & Reporting

    • Gather, consolidate, and manage data from multiple sources to create daily, weekly, and monthly reports for various business functions (operations, HR, finance, etc.).
    • Ensure accurate and timely generation of MIS reports related to key performance indicators (KPIs), workforce management, and process performance.
    • Develop and maintain dashboards to provide real-time data on performance metrics, enabling the management to make informed decisions.

Performance Monitoring & Analysis

    • Analyze data to identify trends, variances, and insights related to business performance.
    • Track and report on agent performance, service levels, productivity, and operational efficiency.
    • Identify bottlenecks and opportunities for process improvement based on data analysis.

Automation & Process Improvement

    • Automate recurring reports using Excel macros, SQL queries, or other relevant tools to streamline the reporting process.
    • Suggest and implement improvements in data collection and reporting mechanisms to enhance efficiency and accuracy.

Workforce Management Support

    • Assist the workforce management team with data insights for shift planning, resource allocation, and capacity management.
    • Generate headcount, attendance, and leave reports to ensure optimal staffing levels.

Database Management & Maintenance

    • Maintain and update databases with accurate information, ensuring data integrity.
    • Assist in data validation and quality checks to ensure that reports are accurate and error-free.

Collaboration & Communication

    • Collaborate with various departments (Operations, HR, Finance) to understand reporting requirements and provide data-driven insights.
    • Present reports and findings to senior management and other stakeholders as needed.

Ad-hoc Reporting & Support

    • Provide ad-hoc reports and analysis based on business needs and requests.
    • Support operational teams with data-related queries and troubleshooting.

Qualifications & Skills:

  • Education: Bachelors degree in Business, IT, or a related field.
  • Experience: 3-6 years of experience in a similar MIS or data reporting role, preferably in a BPO environment.
  • Skills:
    • Advanced proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, Macros, etc.).
    • Strong analytical skills with the ability to work with large data sets.
    • Proficiency in presentation.
    • Experience with data visualization tools (Power BI, Tableau) is a plus.
    • Excellent attention to detail and accuracy.
    • Strong problem-solving skills with the ability to identify and implement improvements.
    • Good communication skills, both verbal and written.



Employment Type: Full Time, Permanent

Functional Areas: Other

Read full job description

Prepare for MIS Executive roles with real interview advice

Top Advatix MIS Executive Interview Questions

Q1. How would you identify that enough testing is done.
Q2. Difference between Delete, Drop and Truncate?
Q3. What is differed state in JIRA?
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What people at Advatix are saying

MIS Executive salary at Advatix

reported by 2 employees with 5-6 years exp.
₹4.1 L/yr - ₹5.3 L/yr
53% more than the average MIS Executive Salary in India
View more details

What Advatix employees are saying about work life

based on 79 employees
56%
77%
88%
83%
Flexible timing
Monday to Friday
No travel
Night Shift
View more insights

Advatix Benefits

Health Insurance
Job Training
Team Outings
Work From Home
Soft Skill Training
Free Transport +6 more
View more benefits

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