Senior Process Manager

The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance

The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, periodic review, and remediation. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. He/she should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/she should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team.

KYC Lifecycle Support

• Establish delivery strategies, policies, and procedures for various KYC programs.
• Act as a crisis manager to resolve issues preventing the various KYC programs from working effectively.
• Analyze complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information, including broader stakeholder views, to develop tactical and strategic KYC solutions and recommendations.
• Address sub-standard work or work that does not meet the firm's/client's expectations.
• Use data and insights to inform conclusions and support process improvement and decision-making across KYC programs at eClerx.
• Develop a point of view on key global trends and regulations, and how they impact clients.
• In addition, engages with the product and function coverage teams to develop and apply eClerxs KYC technology solutions and automation to meet the process, product, and customer needs.

KYC- Associate Program Manager

Responsibilities: -

Operations Management

• To manage a large and diverse team of KYC Analysts and Team Leaders working towards pre-defined targets
• Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents.
• Assist the VP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership.
• Optimize KYC processes to reduce cycle time and manual effort, improve client experiences, and realize cost savings.
• Providing advice to First line of Business, KYC Operations Unit to ensure compliance with applicable regulatory requirements to FCC policies and procedures.
• Reviewing Enhanced Due Diligence (EDD) escalations for onboarding and periodic reviews of prospective and existing higher-risk FI clients to identify issues presenting potential legal, regulatory, AML, sanctions, or reputational risk, primarily utilizing publicly available data sources, vendor reports and reviewing client KYC documentation
• Updating, drafting, and implementing applicable Internal procedures to comply with the Global Standards, including the Country KYC/ CDD procedures
• Supporting any ad hoc project uplift/implementation of initiatives relating to KYC customers but limited to KYC system implementation.
• Interacting within wider Business Units for the implementation of policies and procedures; execute oversight function to monitor; and provide training to employees
• Proactive management of client escalations, issues and other items that require special handling related to KYC record completions
• Managing/attending various Company & Client level working groups or forums that monitor and provide oversight to key AML risk.

Qualifications

• 12-15 years of experience in KYC/AML, withexperience in handling a team of minimum of 70 team members
• KYC domain specialist with BPO/Consulting/Captive experience working with global banking customers (Capital Markets/Global Markets/Wholesale banking preferred)
• Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times
• Self-starter and Self-motivated player able to define, structure and prioritise work for self (and team as may be applicable), but also has the flexibility to change priorities
• Ability to assimilate new information and quickly adapt to new environment
• Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles
• Detailed oriented, analytical, inquisitive and apply sound judgements
• Proficiency in PowerPoint and Excel, and experience in global external database
• Industry related certification (e.g., CAMS or ICA Diploma) will be an added advantage

Note: The role may require travel to Mumbai / Pune (10% of the time).