Customer Support Executive

Job Description:

As a Customer Care Executive for the Inbound Voice Process with a focus on customer support, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured

**Quick Apply - Please reach out to Arulprakash Nadar- 9768660594 for any queries**

Key Responsibilities:

• Responding to inbound calls from customers in a professional and courteous manner.
• Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions.
• Proactively seeking opportunities to products and services to customers.
• Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
• Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
• Meeting or exceeding individual and team sales targets.
• Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Requirements:

• Excellent communication skills in English.
• Previous experience in a customer service.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and the ability to think on your feet.
• Comfortable working in a fast-paced environment.
• Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
• Familiarity with basic computer skills and knowledge of CRM systems.

Education:

• High school diploma or equivalent required.
• Bachelor's degree in any field is preferred.
• Undergraduate with 6 Months of experience in BPO field

Address

Building # 11, 4th, 5th & 6th Floor, K Raheja Mindspace, Plot #3, Thane - Belapur Rd, TTC Industrial Area, Airoli, Navi Mumbai, Maharashtra 400708

If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive Inbound environment, we encourage you to apply for this exciting opportunity.