Associate Process Manager - Suspense & Payment Utility

Associate Process Manager Roles & responsibilities:

• Independently handle clients and client calls establish self as a valued partner.
• Escalate issues to client and internal managers to bring issues to their attention in a short span of time to avoid client escalation
• Build domain expertise and lead from the front.
• Help knowledge management endeavour by sharing process knowledge and best practices within the teams

Functional & Technical Skills:

• Bachelor's Degree in B. Com /BBM or Masters Degree in M.Com/ MBA/PGDM
• 3 to 5 years of experience in handling team of minimum 10 members and has good experience and knowledge of Investment Banking Operations.
• Should be good with logical and quantitative abilities to derive information from data.