Voice Analyst

Key Responsibilities

• Handle Inbound calls from US Customers and provided real time assistance
• Handle customer queries and provide resolution
• Perform Troubleshooting steps with customers over the phone and provide resolution
• Create Tickets/Truck Rolls for issues not resolved over the phone
• Perform TSR on the calls

Preferred candidate profile:

• Good Communication Skills Verbal & Written (Comprehension)
• Good Customer Handling Skills
• Needs to have ability to adapt to perpetual changes as per Business requirement.
• Flexible for 24X7 Shifts
• Ability to quickly and efficiently assimilate process knowledge
• Detail & result oriented, self-motivated with good analytical skills & ability to cope with pressure
• Excellent communication and interpersonal skills including English language skills
• Professional in conduct/behavior, and communication
• Ability to work in teams
• Flexible to work in rotational US Shifts

Should not have any commitments part time courses, tuitions