Analyst- Order Fulfilment

The primary function is to provide commercial support such as order management, order entry, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing.

" Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representative to handle a variety of pre-sales or post-sales service functions.
Provide assistance to sales functions across regions and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements. Resolves problems by applying established policies, procedures and tactics.
Responsible of coordination of order fulfillment for external customers and intercompany requirements routed as Sales Orders
Proficient knowledge on End to End SCM process- OM and Purchase.
Manage and support the export business processes from the order entry until the shipment is delivered and invoiced
Proactive order book mgmt. to gather customer requirements, prioritize and work with the network to ensure order fulfillment to maximize customer OTD and meet Eaton s sales objectives.
Keeps close connection to Production Network and DC team to ensure high on-time delivery performance and whilst customer stock level in DC is minimized
Point of reference for customers for all types of commercial requests: solve complex, high impact problems.
Participates regular operational calls with key customers to sustain and ensure close cooperation and improve Order Management process
Drive customer loyalty through increased productivity, improved value and through a high performance culture.
Preparation of process descriptions (work instructions)
Daily maintenance of KPI reports and trackers and creation daily other operational reports (material availability, open order book etc)
Close cooperation with specialist fields, Strategic Procurement/Global Purchasing, accounting department, Material Planning, Engineering, Plant SCM operations
Identify oppurtunity of deviating parts from blocked stock.
Ideas project identification execution in cost out cost avoidance
Review excess and obsolete and plan to reduce as a part of EO liquidation process.
Sound knowledge of demand planning
Co-ordination with sales in creating deliveries to customer/ changes sales order ETA per LT
Identify projects pertaining to process excellence maturity
- Run/Create/Analyze OM reports to improve HIGH5
- Work closer to CC and sales to ensure the right execution level"

" Graduate in Engineering or Equivalent/ Post Graduate in any stream
" Professional experience in supply chain, order and export management or O2C end to end field with Min. 5+ years experience"

Fluent English language knowledge
German language knowledge is an advantage, but not a must"

" Good to have: In depth knowledge of computerized order management processes, SAP or similar experiences
Purchasing exposure in Manufacturing or Electrical Industry or shared service center
Domain Knowledge - SCM
Reporting and Analysis
PO and Supply Management
Order Mgt (ERPs / IT Applications/CRM Application)
Master Data Management"
" Proficient in creative problem solving, conflict resolution, and managing priorities.
Strong analytical skills required to enter, document and manage orders and customer issues.
Strong Customer Service Skills.
Demonstrated ability to take ownership of an assignment and customer satisfaction.
Adapting and driving change and process improvements.
Microsoft Office (Word, Excel, Outlook, PowerPoint)
Effective Communication, Presentation Listening Skills, German Language proficiency will be prefered.
High Learning Agility
Customer Centric Approach
CI Mindset.
Escalation Management and Solution provider
Effective Collaboration
People agility (Comfort around higher management, dealing with stakeholders / people at different levels etc)"