Associate Analyst- Order Manager

The primary function is to provide commercial support such as order management, order entry, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing.
" Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representative to handle a variety of pre-sales or post-sales service functions. Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements. Resolves problems by applying established policies, procedures and tactics.
Manage and support the export business processes from the order entry until the shipment is delivered and invoiced
Keeps close connection to Production Network and DC team to ensure high on-time delivery performance and whilst customer stock level in DC is minimized
Point of reference for customers for all types of commercial requests: solve complex, high impact problems.
Participates regular operational calls with key customers to sustain and ensure close cooperation and improve Order Management process
Drive customer loyalty through increased productivity, improved value and through a high performance culture."

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