Executive - Call Centre

Job Responsibilities and Duties:

• Answer a large number of incoming calls and respond to customers
• Manage and resolve customer queries.
• Identify and escalate issues to supervisors
• Provide service-related information to customers
• Document all call information according to standard operating procedures
• Follow up customer calls where necessary
• Build sustainable relationships of trust through open and interactive communication.
• To acknowledge and resolve customer issues

Required Qualifications and Skills

• Any degree
• 0-3 years of work experience in a relevant field.
• Knowledge of customer service practices and principles
• Excellent typing skills
• Superior listening, verbal, and written communication skills (Tamil and English)
• Ability to handle the stressful situation appropriately
• Lead Conversion & Convincing skills