Head of outsourced Call-center / BPO

Outsourcing call center "Yellow Calls" provides high-quality services to customers, including telemarketing, customer support, database collection, and market monitoring. Currently, we are seeking a Head of Call Centre in India (professionals having business development experience preferred).

Responsibilities:

- Ensuring the efficient and profitable overall functioning of the Call Centre.

- Staff management.

- Budgeting, cost management, financial performance analysis, and handling accounts receivable.

- Responsible for business development, actively looking for new customers and maintaining current ones.

- Participation in strategic planning and decision-making.

- Interaction with the Head Office.

- Standardization and streamlining of all the operational processes within the Call Centre.

Who we are looking for:

-Experience working as an Operational Manager or Business Development Manager or a Head of a call center which provides services to external clients (not in-house!).

- Experience managing teams of at least 30 people.

What we offer:

- Challenging assignment in an international company.

- Growth perspective.

- Competitive salary starting from 100,000 rupees per month (incentives extra).

If you possess the necessary expertise and interested to contribute your insights to Yellow Calls, please submit your resume!