Academic Retention Advisor

EC-Council is hiring!

Position- Academic Retention Advisor
Location: Mumbai, India
Onsite working

About EC-Council:

EC-Council (www.eccouncil.org) is the world's largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 380,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide

Position Overview
The Academic Retention Advisor will serve as the students primary point of contact to seek resolution to student needs by providing relevant educational advice, directing students to the appropriate self- serve resource and/or acting as liaison between the student and the requested student service area ensuring resolution is obtained in a timely manner.

The Academic Advisor will provide students with general guidance and direction in an effort to promote student persistence, improve retention outcomes, and support enrollment growth.

This person in this role will build strong relationships with students that foster open communication to effectively advise students in an effort to ensure the students successfully
meet their university educational goals.
The Academic Advisor will build and nurture collaborative, interdepartmental relationships within the University including admissions, faculty, career services, and central services to meet students collective needs. In addition, the Advisor will always act ethically by demonstrating a commitment to Universitys mission, vision, and culture-based competencies.

The Academic Advisor will support an environment of understanding, acceptance, and appreciation for diversity.

Key Responsibilities
The primary responsibility for this role is to increase student retention, the Retention Advisor will
perform regular proactive student outreach to drive student outcomes throughout the students life cycle; collaborates interdepartmentally and conducts audits of student success data trends to support this effort.
Assist with the development of strategies which address student retention data.
Create and maintain quarterly student schedules and advises students on course schedule sequence to ensure that the student successfully meets their university educational goals.
Complete quarterly student academic progress (SAP) audits, including but not limited to GPA and CCR calculations and projections.
Assist Registrar with file audits to ensure all required documents are in the student record and in
compliance with University policies.

Additional Responsibilities:
Daily monitoring and intervention for at-risk students- Attendance tracking and follow-up
Assignment completion monitoring - Management of at-risk student intervention program
Re-entry student support coordination - Implementation of early intervention strategies
Development of personalized success plans

Required skills, experiences and qualifications
Bachelors degree from an accredited institution.
At least 1 year experience in academic advising, counseling, customer service or related field.
At least 2 years of experience in higher education preferred.
Demonstrated customer service abilities in a professional environment.
Strong interpersonal skills to interact with students, leadership, and peers.
Demonstrated track record of organizational/team/individual development.
Strong organizational, planning and coordination skills.
Proficient in Microsoft Office Suite; student information system experience preferred
Self-motivated, flexible, goal-oriented, and enjoy working in a fast pace environment.
Ability to set ones own priorities, work effectively under pressure, and meet frequently occurring deadlines
with minimum supervision.
Possess a spirit of enthusiasm, energy, and multi-cultural awareness.
Must have strong command of the English language, in both oral and written form
Ability to work flexible hours and some evenings
This is a full-time In Person position for the Mumbai location.

Additional Information

We are an equal opportunity workplace and an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status and we do not discriminate on the basis of such characteristics or on the basis of any other status that is protected by the laws or regulations in the locations where we work.

EC-Council is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process and need reasonable accommodation to complete the process, please contact us at ecchr@eccouncil.org and let us know how we may assist you.

To be eligible to apply for this job, you must be able provide proof that you are either a citizen of the country or have legal authorization to work in the country where this job is posted and must be residing in the same country.
Our Privacy Policy outlines how we collect, use, and protect your personal data during the recruitment process. Please review it to understand our practices: Privacy Policy.