Telecaller

• Education: Bachelor s (Preferred)

Responsibilities:

• Call Guest who has booked room by online OTA (like booking.com) and collect advance to confirm his/her booking.

• Answer incoming calls promptly and professionally, providing excellent customer service. Assist customers in making hotel reservations by accurately entering their information into the reservation system.

• Provide information about room availability, rates, packages, and promotions to help customers make informed booking decisions.

• Handle customer inquiries, complaints, and requests in a friendly and efficient manner, resolving issues to ensure customer satisfaction.

• Process customer payments securely and accurately, following the hotels payment procedures.

• Maintain accurate and detailed records of customer interactions, reservations, and transactions in the call center system.

• Stay updated on the hotels offerings, policies, and promotions to provide accurate and up-to-date information to customers.

• Previous experience in a call center or customer service role, preferably in the hospitality industry or hotel reservations.

• Excellent verbal and written communication skills with a friendly and professional phone manner.

• Strong attention to detail to accurately enter customer information and reservation details. Familiarity with hotel booking systems and online travel platforms.

• Knowledge of hotel policies, room types, rates, and amenities to provide accurate information to customers.

• Ability to handle a high volume of calls while maintaining a positive and patient attitude.

• Proficiency in using computer systems.

• Flexibility to work in shifts, including evenings and weekends.