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519 DWS Investment Jobs
Operations Team Leader, Associate
DWS Investment
posted 10d ago
Job Role Insights
Key skills for the job
Job Description
- Account Freeze/Unfreeze Manage the end-to-end process of account freezing and unfreezing for private banking clients and liaise with onshore colleagues and relationship managers to ensure accurate execution of requests.
- Performance research in order to find debitors and creditors and process as per the guidelines.
- Perform multiple level calculation in order to determine final amount and make payments, should understand SEPA payment system.
- Signature Validation and Updation Verify client signatures for various banking documents and transactions. Ensure proper documentation and system updates are made in accordance with bank policies.
- Collaboration with Onshore Teams and Clients Act as a key point of contact with onshore colleagues and clients in Germany, communicating effectively in German for smooth coordination of tasks and resolving operational issues.
- Collaborate with internal teams to resolve discrepancies and ensure smooth operations across all processes.
- Proactively identify and escalate potential risks or fraudulent activities associated with account transactions.
- Ensure timely and accurate completion of tasks while adhering to internal Service Level Agreements (SLAs).
- Ensure compliance with all regulatory and internal policies.
- Handle any other Ad hoc projects/tasks/activities assigned by the supervisor.
- Ensure all your key deliverables are completed on a timely manner without any escalations.
- Support the team and program with additional training and admin activities as assigned by the supervisor.
- Perform quality checks for team to ensure the acceptable quality ratio.
- Ensure process documents are up to date and satisfying all the audit and compliance requirements.
- Support project team on all process migration projects and relevant activities.
- Should be SME and help team in troubleshooting on day to basis.
- Assist upline supervisors in various queries from onshore, FO, auditors and various stakeholders.
Your skills and experience
- German Language certification ranging between B1 to C2 is mandatory (preferably from Goethe/Max Mueller Bhavan).
- At least 7+ years experience as German language expert.
- Good communication skills and can interact independently with various stakeholders.
- Prior experience of managing the small teams would be an added advantage.
- Hands on experience in reviewing process documents, handling compliance, audits, risk and control
- Willing to work in Multiple/ rotational Shifts.
How we ll support you
- Training and development to help you excel in your career.
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression.
- A range of flexible benefits that you can tailor to suit your needs.
Employment Type: Full Time, Permanent
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