Operations Team Leader, Associate

Role Description:

We are seeking a highly motivated and detail-oriented Operations Team Leader. This role involves supporting multiple critical processes within our operations.

The Candidate will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties.

The position also requires regular collaboration with onshore colleagues and clients, with proficiency in German being essential.

Candidate needs to ensure adherence to all TAT/cut-off times and quality of processing as maintained in SLAs.

Candidate should ensure that all queries/first level escalations related to routine activities are responded to within the time frames pre-specified.

Should take responsibility and act as backup for the Peers in their absence and share best practices with the team.

Your key responsibilities

• Account Freeze/Unfreeze: Manage the end-to-end process of account freezing and unfreezing for private banking clients and liaise with onshore colleagues and relationship managers to ensure accurate execution of requests.
• Performance research in order to find debitors and creditors and process as per the guidelines.
• Perform multiple level calculation in order to determine final amount and make payments, should understand SEPA payment system.
• Signature Validation and Updation: Verify client signatures for various banking documents and transactions.
• Ensure proper documentation and system updates are made in accordance with bank policies.
• Collaboration with Onshore Teams and Clients: Act as a key point of contact with onshore colleagues and clients in Germany, communicating effectively in German for smooth coordination of tasks and resolving operational issues.
• Collaborate with internal teams to resolve discrepancies and ensure smooth operations across all processes.
• Proactively identify and escalate potential risks or fraudulent activities associated with account transactions.
• Ensure timely and accurate completion of tasks while adhering to internal Service Level Agreements (SLAs).
• Ensure compliance with all regulatory and internal policies.
• Handle any other Ad hoc projects/ tasks/activities assigned by the supervisor.
• Ensure all your key deliverables are completed on a timely manner without any escalations.
• Support the team and program with additional training and admin activities as assigned by the supervisor.
• Perform quality checks for team to ensure the acceptable quality ratio.
• Ensure process documents are up to date and satisfying all the audit and compliance requirements.
• Support project team on all process migration projects and relevant activities.
• Should be SME and help team in troubleshooting on day to basis.
• Assist upline supervisors in various queries from onshore, FO, auditors and various stakeholders.

Your skills and experience

• German Language certification ranging between B1 to C2 is mandatory (preferably from Goethe/Max Mueller Bhavan).
• At least 7+ years experience as German language expert.
• Good communication skills and can interact independently with various stakeholders.
• Prior experience of managing the small teams would be an added advantage.
• Hands on experience in reviewing process documents, handling compliance, audits, risk and control
• Willing to work in Multiple/ rotational Shifts.