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Deutsche Bank

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3.9

based on 3.4k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Banking Company - 2024

863 Deutsche Bank Jobs

Technology Operations Senior Analyst (Database)

DEUTSCHE BANK AG

3.9

based on 3.4k Reviews

15-20 years

Pune

Technology Operations Senior Analyst (Database)

Deutsche Bank

posted 4hr ago

Job Role Insights

Flexible timing

Key skills for the job

SAP Quality Management

Job Description

Role Description

The Database Operations Senior Analyst is responsible for production services oversight of outsourced Database Service Operations. The role will provide operational oversight of day-to-day operations and drive continuous improvements. The role will be accountable for the service, customer feedback and performance management of the outsourced teams.

The position is for an experienced Database Expert to work within the Global Database Team, focused on providing operational support for Deutsche Bank environments. This person would have both operational and implementation experience while working within a fast moving, highly technical environment.

The successful candidate needs to be self-motivated, a good team player, and will be responsible for providing database related support at the Enterprise level.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that youll enjoy,

Best in class leave policy.

Gender neutral parental leaves

100% reimbursement under childcare assistance benefit (gender neutral)

Sponsorship for Industry relevant certifications and education

Employee Assistance Program for you and your family members

Comprehensive Hospitalization Insurance for you and your dependents

Accident and Term life Insurance

Complementary Health screening for 35 yrs. and above

Your key responsibilities

Provide leadership and oversight to the outsourced database operations team

Drive stability in Database operations, implementing best in class ITIL practices

Ensure 24X7 availability of service through proactive monitoring and response to critical issues in a timely manner.

Drive effective change and release management practices to ensure uninterrupted service operations and availability

Review and improve operational processes including BCM/DR solutions.

Able to drive key projects and initiatives to deliver the change book of work.

Review and governance of vendor contracts and other underpinning agreements to ensure seamless delivery of service.

Provide governance and process support around software license management, assets management, firmware upgrades and technology refresh activities.

Oversight of day to day and routine operations activities for compliance with ops manuals, golden rules, best practices. Drive rigor on handoffs, health checks and Manager on Duty Activities.

Manage customer escalations are resolved in a timely manner.

Drive Service Quality Management processes by reviewing tickets and handling processes.

Work with Application teams/Unix/Storage/ Wintel SA's as part of troubleshooting performance and availability issues

Drive incident calls effectively to quick resolution, followed up with robust problem management activities to minimize risks in the environment.

Implement and drive operations rigor including daily/weekly/monthly interlocks and calls to ensure seamless delivery of the service.

Own product specific service levels, and review approve exceptions with the suppliers for the specific service.

Identify areas for automation and self-help and work closely with stakeholders and colleagues in improving the maturity of operations.

Drive optimization of operations processes that can improve performance, identify trends, threats in systems and skills.

Detailed reviews of regularly delivered reporting (including SLA reports, system trending on performance, ticket handing, security incident, asset management, etc) and checking samples of service instances.

Proactive review that SLAs are fit for purpose and introduce new measures to improve the service and address key pain points or gaps.

Your skills and experience

Hands-on experience in Oracle 11g R1/R2 RAC/12C/ExaCC including build, administration, troubleshooting and performance tuning

Expert knowledge of Microsoft SQL Server

Good understanding of UNIX Operating system

Clusterware (GRID Infrastructure) \ CRS management and configuration

Oracle ASM and Data guard administration

SQL & Database level performance tuning

Backup, recovery, and migration using RMAN, data pump and export\import processes

Database scripting and automation technologies

Experience with maintenance and management of databases using Oracle Enterprise Management Grid Control

Experience with complex database migrations

Experience with utilizing workflow and management tools

Good knowledge of server and database replication concepts

Experience with liaising with engineering teams and vendors.

A positive, can-do attitude, excellent customer-facing skills, and a high productivity rate

Experience with liaising with engineering teams and vendors.

Public cloud knowledge (GCP preferred).

A positive, can-do attitude, excellent customer-facing skills, and a high productivity rate

The ability to effectively articulate a status or plan to peers and clients.

The ability to work collaboratively with other team members and builds positive working relationships.

The ability to learn quickly and apply common sense to new situations but understand when it is appropriate to engage others for advice.

The ability to place a significant level of importance on personal development and understanding then improving upon weakness.

The ability to utilize a goal-oriented approach which drives self-improvement both personally and professionally.

The ability to take the initiative to work on tasks outside of their immediate scope of responsibility, and encourages others to do so

Good time management principles and effective in prioritizing workloads

Solid meeting management principles would be desired; Ability to manage conference calls with multiple attendees to resolve issues.

You will be

Highly organized and capable of tracking a variety of tasks to closure.

Open and transparent in style and approach when working with others.

Accepting of feedback from managers, peers, and clients regarding work performance

Willing to perform shift work and occasionally cover ad-hoc hours to meet business expectations or cover market volatility.

Extremely accurate and detail oriented, even under pressure.

Able to follow detailed procedures consistently:strong operational mindset.

Patient and friendly when assisting end users and willing to share knowledge.

Eager to learn and potentially take on added responsibilities.

Qualification and Experience

Bachelors degree in computer science, information systems, business administration or related field

Have a strong Knowledge of ITIL service support principles to a minimum of a foundation level (V3 is preferred) and how they relate to other IT disciplines

Minimum 15 years of experience in a service operations role in financial services industry

Capability to interact successfully in a global multi-cultural, multi-vendor environment

High level of customer awareness and commercial focus

Excellent communication and influencing skills to both technology and business colleagues

Exposure to vendor management and vendor sourcing processes

Self-motivated and ability to organize themselves and others.

Experience with liaising with engineering teams and managing vendor teams.

How we'll support you

Training and development to help you excel in your career.

Coaching and support from experts in your team.

A culture of continuous learning to aid progression.

A range of flexible benefits that you can tailor to suit your needs.

Employment Type: Full Time, Permanent

Read full job description

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What people at Deutsche Bank are saying

4.5

Rating based on 13 Senior Operations Analyst reviews

Anonymous · Risk Management & Compliance in Mumbai

Likes

Work life balance l

Salary - Good

+3 more

Dislikes

Growth and learning is slow

Read 13 Senior Operations Analyst reviews

Senior Operations Analyst salary at Deutsche Bank

reported by 70 employees with 5-9 years exp.

₹3.1 L/yr - ₹8.1 L/yr

At par with the average Senior Operations Analyst Salary in India

View more details

What Deutsche Bank employees are saying about work life

based on 3.4k employees

66%

86%

75%

90%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Deutsche Bank Pune Office Location

View all

Pune (1)

Pune Office

Business Bay, Wing 1, Jayprakash Nagar, Yerawada Pune Pune
Maharashtra 411006