Infrastructure Engineer - MS Core

Responsibilities We are seeking a motivated and enthusiastic Infrastructure Engineer to join our Microsoft Core Services team. The successful candidate will be responsible for the operation and enhancement of core Microsoft services in our enterprise, principally IAM, Modern Workplace and Messaging Collaboration technologies Main Duties: Ensure effective operation of the Microsoft Core Services offering Understand and evaluate Microsoft roadmap changes and their impact on DWF s service provision and user community Contribute to the design of new service offerings Produce documentation of Microsoft Core Services offerings, e.g. high/low level designs, change management related information. Work with the PMO function to ensure requirements are understood and can be delivered as agreed. Maintain open communication with stakeholders to advise progress or blockers on any on-going projects and requests. Represent the Microsoft Core Services team at Change Advisory Board and Design Council. Regularly attend Microsoft community events and take responsibility for developing your skills and understanding of Microsoft s products Optimise DWF s license commitment with Microsoft e.g. analysis where comparable functionality included in M365 E5 could replace applications requiring additional spend. Continuously assess Microsoft Core Services offerings and propose improvements to our service provision Business Knowledge: Ability to articulate technology solutions to stakeholders who may not have a technical background. A broad understanding of the ways of working in a modern global legal services company. Legal / Professional Services industry background or knowledge preferred, but not essential Skills Behaviours: Articulate and enthusiastic. Excellent written communication skills. A high degree of numeracy and literacy. Problem solving mindset. Calm under pressure. A passion for technology. Ability to work collaboratively within a team environment. Ability to manage your own workload and set realistic expectations. Experience of translating business requirements into technology solutions. Understanding of Microsoft products such as Active Directory, Exchange, System Center, Intune, Entra, Teams and Defender. Understanding of concepts such as Hybrid Identity, Conditional Access, Zero Trust and Modern Authentication. Basic awareness of ITIL concepts and processes