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Junior Executive - Customer Care (Hindi)
Durafit
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
1. Manage Inbound /Outbound calls
2. Managing a team of representatives offering customer support
3. Resolving customer complaints brought to your attention
4. Over-seeing the customer service process
5. Monitoring the work of individual representatives and of the team
6. Possessing excellent product knowledge to enhance customer support
7. Maintaining a pleasant working environment for your team
8. Planning the training and standardization of service
9. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
10. Responding promptly to customer inquiries.
11. Communicating with customers through various channels.
12. Acknowledging and resolving customer complaints.
13. Managing a team of junior customer service representatives.
14. Ensure customer satisfaction and provide professional customer support
Qualifications - Any degree
Skills for Success:
1. Excellent Communication
2. Should be fluent in English, Hindi and Bengali.
3. Good in Handling customer queries
Perks and Benefits
- Performance based variable pay
- Employee friendly environment
- Monthly employee engagement
- Annual vacation
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Care Executive roles with real interview advice
People are getting interviews at Durafit through
People are getting interviews through
(based on 5 Durafit interviews)
Campus Placement
Job Portal
60%
20%
20% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at Durafit are saying
Customer Care Executive salary at Durafit
reported by
1
employee
₹0.1
L/yr - ₹0.2
L/yr
94%
less
than the average Customer Care Executive Salary in India
View more details
What Durafit employees are saying about work life
based on 36 employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Durafit Benefits
Submitted by Company
Free Transport Team Outings Work From Home Job Training
Submitted by Employees
View more benefits 
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