Premium Employer
i
This company page is being actively managed by
dsm-firmenich Team. If you also belong to the team, you
can get access from
here
dsm-firmenich
Compare
All Filters
59 dsm-firmenich Jobs
ServiceNow Transformation Expert
5-9 years
Hyderabad / Secunderabad
1 vacancy
ServiceNow Transformation Expert
dsm-firmenich
posted 19hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Dsm-firmenich is currently running a project to merge two existing ITSM tools (ServiceNow and BMC Remedy) to deploy our future GES Global enterprise services platform to server our 30K+ users. Our new platform is ServiceNow (SN) and we aim to make this platform our one stop shop to deliver any global enterprise services through this solution.
The on-going enterprise service management (ESM) project is mostly a lift and shift activity with minor adjustments to existing processes and to build the foundation of one harmonized ESM platform. Our ambition is then to transform the migrated GES offerings through a reshaping of potential ServiceNow solutions and integrations to bring the user experience and digitalization to the next level.
- Participate in enterprise service management (ESM) projects and collaborate with other SM process owners and technical experts to shape the future of our global enterprise services.
- Act as a functional expert in the approach of new IT and business processes and their implementation for all service delivery unit (SDU) in GES Global enterprise services : IT, HR, Finance, Purchasing and various other custom applications.
- Instill ServiceNow platform best practices for all subscribed solution packages. Advice on greater usage of existing licensed capabilities to deliver added value to the business and propose transformational approaches to migrated service offerings, by influencing behavior and driving the change. Make usage of recent capability additions to the SN platform.
- Collaborate closely with the third-party platform support team, ServiceNow process owners, SDU support teams and other ServiceNow SME
- Support insights into end-to-end performance, monitoring, analysis and reporting on existing processes and solutions.
- Participate in platform audits, report findings and improvements, participate in the enhancements of identified topics.
- Ensure knowledge is identified, created, maintained, and published and review the knowledge on process and quality aspects.
We bring
- An open, trusted, and flexible work environment that empowers people to take accountability for their work and own the outcome.
- A space to grow by encouraging and supporting curiosity and an open mindset.
- A culture that prioritizes safety and well-being, both physically and mentally.
- Barrier-free communities within our organization where every employee is equally valued and respected regardless of their background, beliefs, or identity.
- A firm belief that working together with our stakeholders and suppliers is the key to achieving great things.
- An eagerness to be one team and learn from each other to bring progress to life and create a better future.
You bring
- Proven skills (ServiceNow certifications), Min. 10 years of experience in this field. Platform architectural insights, and related business opportunities knowledge
- Technical expert in ServiceNow with a broad understanding of the platform and its capabilities, in various SN offerings in ITSM and other products (e.g. Finance, Purchasing, HR, automation, integrations, virtual agent, employee center) .
- S trong interpersonal, critical thinking organized and methodical, able to work independently .
- Good influencing and negotiation skills, confident in dealing with conflicting interests of the various stakeholders throughout the hierarchy .
- Can influence without authority, excellent presentation skills of own ideas and proposals (including ppt creation)
- Demonstrate tact and diplomacy to maintain successful working relations.
- Able to collaborate across multiple stakeholders, departments, and countries, working in a global and multicultural organization.
- Able to operate effectively in a matrix organization by overcoming silo thinking, see the big picture .
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Expert roles with real interview advice
People are getting interviews at dsm-firmenich through
People are getting interviews through
(based on 6 dsm-firmenich interviews)
Company Website
Job Portal
Campus Placement
Walkin
33%
33%
17%
17%
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at dsm-firmenich are saying
What dsm-firmenich employees are saying about work life
based on 112 employees
Flexible timing
Monday to Friday
No travel
Day Shift
dsm-firmenich Benefits
View more benefits
Compare dsm-firmenich with
Symrise
Compare
Givaudan
Compare
International Flavors & Fragrances
Compare
Takasago International India
Compare
Sensient
Compare
Robertet Group
Compare
Bell Flavors & Fragrances
Compare
Keva Flavours
Compare
Biocon Limited
Compare
Biocon Biologics
Compare
Panacea Biotec
Compare
LifeCell International
Compare
Praj Industries
Compare
Serum Institute of India
Compare
Bharat Biotech International
Compare
Transasia Bio-Medicals
Compare
Indian Immunologicals
Compare
Jubilant Biosys
Compare
Avantor
Compare
Aurigene Oncology Limited
Compare
Similar Jobs for you
SAP SuccessFactors Recruitment & EC Consultant
10-15 Yrs
Hyderabad / Secunderabad
Share an Interview