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Manager, KMT (Knowledge Management and Training)
2-6 years
Gurgaon / Gurugram
1 vacancy
Manager, KMT (Knowledge Management and Training)
Droom
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Develop and maintain a centralized knowledge base containing information on products, services, processes, and industry best practices.
- Collaborate with cross-functional teams to gather and verify information, ensuring accuracy and relevance.
- Analyze data and metrics to identify knowledge gaps and areas for improvement within the organization.
- Facilitate the creation of a knowledge-sharing culture within the organization.
- Implement platforms and tools to encourage collaboration and information exchange.
- Design and deliver training programs for new employees, covering essential job functions, company policies, and industry-specific knowledge.
- Update training curriculum regularly to reflect changes in processes, products, and market dynamics.
- Provide ongoing support and guidance to employees, addressing questions and concerns related to knowledge management and training.
- Lead training initiatives for the inside sales team, equipping them with the skills and knowledge needed to excel in their roles.
- Evaluate the effectiveness of training programs through feedback mechanisms and performance metrics, making adjustments as necessary.
- Proven experience in knowledge management, training, or a related field, preferably within the e-commerce, automobile, or tech sectors.
- Excellent written and verbal communication skills, with the ability to convey complex information in a clear and concise manner.
- Strong analytical mindset, with the ability to interpret data and make data-driven decisions.
- Demonstrated ability to work independently and collaboratively in a fast-paced environment.
- Passion for learning and staying updated on industry trends and best practices.
- Previous experience in designing and delivering training programs is highly desirable.
Employment Type: Full Time, Permanent
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