Associate- Customer Retention & Engagement

Our Customer Retention Specialist plays a crucial part in the mission towards the growth of the organization by improving customer retention & loyalty. In a fun and fast-paced environment, this position requires Call, Email, and Chat communication with customers.

What will you be doing

Connect with the customers who raise requests to unsubscribe

Understand customer s journey & gather information about issues faced during the tenure

Retain customers by resolving their issues & providing suitable offers

Arrange return pick-up & refunds for customers that could not be retained and close loop

Develop new retention strategies based on customer s feedback & journey

Maintain up-to-date knowledge of the company s current promotions & processes necessary to meet or exceed Retention goals