Associate- Customer Retention & Engagement

About DrinkPrime:

DrinkPrime is a subscription-based drinking water solution that began as a response to the unreliable supply of safe drinking water across Urban India. Over time we have evolved into an organization that is driven by a singular mission, to change the way people think about the water they drink. Through our subscription-based model, we provide customers with water purifiers that use integrated technology to help them monitor the quality of the water they consume every day.

At DrinkPrime, we are on a mission to make safe drinking water accessible and affordable to every resident in India. We are backed by Tier 1 VCs and many prominent angels. They believe in the vision, mission, and team of DrinkPrime. With our tech-first approach, we are taking up this audacious mission and believe in solving it. Be a part of history and join us. We can solve this problem together.

Our Customer Retention Specialist plays a crucial part in the mission towards the growth of the organization by improving customer retention loyalty. In a fun and fast-paced environment, this position requires Call, Email, and Chat communication with customers.

What will you be doing

Connect with the customers who raise requests to unsubscribe

Understand customer s journey gather information about issues faced during the tenure

Retain customers by resolving their issues providing suitable offers

Arrange return pick-up refunds for customers that could not be retained and close loop

Develop new retention strategies based on customer s feedback journey

Maintain up-to-date knowledge of the company s current promotions processes necessary to meet or exceed Retention goals