Executive Teledesk

• Greets patients and patient visitors, determines nature/ purpose of visit and directs them accordingly.
• Receive and make telephone calls as required. Phones must be answered within 3 rings and no more. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Be polite and helpful at ALL times. If a patients behaviour becomes unacceptably abusive refer the call to your manager. Do not shout or respond in a rude manner to the patient.
• Answers queries on telephone & make appointments for the patients, over the telephone if necessary.
• Information about Hospital, such as location of departments/offices, employees within the organization or services provided.
• Handles patients registration, all clinical booking procedures, schedules appointments and does follow ups.
• Maintains departmental records and files and takes care of Department equipment. Participates in departmental meetings and related in-service educational programmes.
• Attends training courses related to new task, if required.
• File registration and make appointments for the patients.
• Enter Patient information on to the computer as required and as appropriate and within the correct time frame for safety of receipt of the information.

Desired Candidate Profile

Qual: Any UG

Atleast 1+yr of prior Experience in Healthcare domain.

Superb verbal communication.

Ability to switch your communication style on a whim.

Perks and Benefits

As per Market standard