Center Head-Operations

Roles & Responsibilities:
Core Objective:

• To handle operations of the center seamlessly
• Drives the center revenue and achieves target
• Contributes directly to top line revenue

Core Skills:

• Good oral and written communication skills in Regional Language, English
• Good people skills, be a Team player - Networking & Relationship Building
• Personal integrity, ability to deal with sensitive issues with tact, diplomacy and judgment
• Maintain complete discretion and confidentiality
• Planning, Organizing, Prioritizing & Time Management skills
• Personal Grooming, Good Etiquette
• Ability to handle stress, crisis management & extended working hours.

Job description

• Ensure smooth functioning of all healthcare operations in the assigned hospital.
• Responsible for day to day operations of the branch focusing on customer service, quality, people management and process adherence.
• Handling the revenue of the hospital.
• Ensure smooth functioning of the assigned branch.
• Tracking branch performance.
• Focus on patient satisfaction and quality.
• Credit billing status to be monitored. Pending ALs to submission of bills.
• Checking of Counsellors reports daily for Advise Vs Converted / Counselled.
• Conducting Weekly and Monthly reviews with Counselors, Floor managers and PCA.
• Report to be submitted to Management.
• Giving On Job training to Counselors, Patient care associates.
• Random Counseling.
• Random Patient Calls (Post OP Patients, General Patients, Emergency Cases)
• Interaction with Doctors about Targets, High Value Cases & Procedures.
• Co-ordination with Surgeons.
• Attending to patient Complaints of your zone & speaking to them personally.
• Prepare monthly tour plan and submit for approval.
• Daily and monthly report with summary of area with explanation.
• Define and drive Standard Operating Procedures for service excellence.