Program Manager - IT Project Delivery (5-22 yrs)

Designation and Profile : Program Manager- IT Projects

Job description :

- Responsible for developing and directing IT project management operations and strategic planning to meet organization goals with both customer and internal focus

- Provide overall strategic governance for projects by establishing standards, processes and tools used for effective project delivery

- Work closely with project sponsor, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives.

- Manage program and project teams for optimal return on investment, and coordinate and delegate cross-project initiatives.

- Identify key requirements for cross-functional teams and external vendors.

- Develop and manage budget for projects and be accountable for delivering against established business goals/objectives.

- Work with other program managers to identify risks and opportunities across multiple projects within the department.

- Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders.

- Coordinating with cross-discipline team members to make sure that all parties are on track with Program requirements, deadlines, and schedules.

- Develop, Monitor Achieve the project KPIs

- Deployment of Manpower as per client/Program requirement

- Meeting with Project team members to identify and resolve issues.

- Ensuring Program deliverables and adherence to reporting quality standards.

- Preparing status reports by gathering, analyzing, and summarizing relevant information.

- Establishing effective Program communication plans and ensuring their execution.

- Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget.

- Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients.

- Identifying and developing new opportunities with clients.

- Ensuring high service standards for clients

Role & responsibilities :

Preferred candidate profile :

- Establish Methodologies to set productivity and quality targets and to assess results for all projects

- Respond to escalated project issues that may impede project delivery and coordinate solutions

- Coordinate with various functional heads to identify digital solutions and lead the creation of such programs

- Coordinate with teams with customer touchpoints (Cabin Crew, Customer Experience, Commercial) to develop programs aimed to solve for customer issues and needs

- Monitor and analyze project metrics to identify weakness or problems and propose operational improvements and cost savings for future projects

- Provide on-site leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones

- Full project life cycle ownership; successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously

- Report on project success criteria results, metrics, test and deployment management activities

- Manage the day-to-day project activities and resources and chairs the project management team meetings

- Participate in establishing practices, templates, policies, tools, and partnerships to expand and mature these capabilities for the organization

- Understand interdependencies between technology, operations, and business needs

- Participate and/or drive feasibility studies, vendor selections and proposals for evaluation by appropriate key stakeholders