Sr Officer - IT Infra Support role

Job Description:

We are hiring a Senior Officer to work in our growing company in IT Infrastructure. You will be the single point of contact for all new locations IT Infra Setup & Escalation. To do well in this role you should have a bachelor's degree in computer science or equivalent and experience in the IT Infrastructure field.

Skills Required:

• Endpoint management
• Patch management
• Software installation
• IT Infrastructure management
• Active Directory
• Windows
• Linux
• Technical Support
• Understanding about SDWAN technologies
• Excellent communication skills
• Team Management
• ITIL (Incident, Change & Problem Mgt.)
• Vendor management

Roles & Responsibilities:

• Hands-on experience on all major type of Operating Systems including Linux
• Solving endpoint related problems, user accounts creation and maintain, block and reset password
• Handle daily technical support activities on Endpoint, Data Network & Server Mgt.
• Address escalation calls
• Troubleshooting network connectivity in a LAN & Wi-Fi environment
• Installing and configuring Windows Servers 2019 & 2022
• Knowledge in Software distribution, patch management & backups
• Manage resources in a cross-functioning team, maximising productivity
• Define and reinforce clear governance model for timely communication, issue resolution
• Solve problems as they arise, escalating risks and issues in a timely manner
• Working collaboratively with your team and stakeholders
• Capable of handling team of technical resources, vendor resources
• Ensure high availability, reliability and performance of infrastructure components through proactive monitoring and maintenance
• Maintain security measures to protect the organizations IT Infrastructure
• Foster a collaborative and high-performing work environment, promoting teamwork
• Provide guidance and support to the team in troubleshooting complex infrastructure issues
• Conduct regular audits of IT Infra Assets and licensed software’s