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147 DMart Jobs

Customer Service (Non-Voice) Fresher

0-1 years

₹ 1 - 2.25L/yr

Mumbai

1 vacancy

Customer Service (Non-Voice) Fresher

DMart

posted 13d ago

Job Description

Duties and Responsibilities:

  • Act as a point of contact for internal and external customers with queries, complaints, feedbacks, requests in order to ensure timely and professional responses/follow up enabling satisfaction of customers
  • Co-ordinate with the call center and ensure that all customer order amendments and grievances are addressed within the time frame as specified by the policies. Deviations to be highlighted and addressed immediately
  • Co-ordinate for issuing of refunds, product replacements etc. to customers
  • Keeping accurate records of discussions or correspondence with customers
  • Continuously work towards improving customer support & service procedures, policies and standards for the organization; recommend changes in processes, policies & procedures if required
  • To deliver a high standard of customer service.

Education and Experience:

  • Bachelors degree with relevant experience
  • Passionate about customers and their right to receive a delightful experience from the company
  • Minimum 0-1 years of experience in servicing customers
  • An exposure to the grocery ecommerce will be a plus

Additional requirement:

  • Should be open to work in rotational shifts, weekends and Public Holidays(if required)


Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Service roles with real interview advice

Top DMart Customer Service Interview Questions

Q1. What is the definition of non moving inventory?
Q2. What is the use accounts and finance in this company?
Q3. What will you do if customer comes with the bill and say that he didn't got the free item in that situation what will you do???
View all 129 questions

What people at DMart are saying

2.7
 Rating based on 2 Customer Service reviews

Likes

Customer satisfaction good coordination support motivation

  • Salary - Excellent
  • +5 more
Dislikes

No option again rejoining

Read 2 Customer Service reviews

Customer Service salary at DMart

reported by 3 employees
₹2 L/yr - ₹2.4 L/yr
29% less than the average Customer Service Salary in India
View more details

What DMart employees are saying about work life

based on 4.5k employees
55%
37%
44%
94%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

DMart Benefits

Job Training
Health Insurance
Soft Skill Training
Free Transport
Team Outings
Education Assistance +6 more
View more benefits

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