Customer Service (Non-Voice) Fresher

Duties and Responsibilities:

• Act as a point of contact for internal and external customers with queries, complaints, feedbacks, requests in order to ensure timely and professional responses/follow up enabling satisfaction of customers
• Co-ordinate with the call center and ensure that all customer order amendments and grievances are addressed within the time frame as specified by the policies. Deviations to be highlighted and addressed immediately
• Co-ordinate for issuing of refunds, product replacements etc. to customers
• Keeping accurate records of discussions or correspondence with customers
• Continuously work towards improving customer support & service procedures, policies and standards for the organization; recommend changes in processes, policies & procedures if required
• To deliver a high standard of customer service.

Education and Experience:

• Bachelors degree with relevant experience
• Passionate about customers and their right to receive a delightful experience from the company
• Minimum 0-1 years of experience in servicing customers
• An exposure to the grocery ecommerce will be a plus

Additional requirement:

• Should be open to work in rotational shifts, weekends and Public Holidays(if required)