What will you do if customer comes with the bill and say that he didn't got the free item in that situation what will you do???

Question

Accepted Answer

I would apologize to the customer and investigate the issue to find a resolution.

Apologize to the customer for the inconvenience
Ask the customer for details about the bill and the missing free item
Check the system or records to verify if the free item was indeed not provided
If the free item was not provided, offer a replacement or refund to the customer
Document the incident and report it to the appropriate department for further investigation

Accepted Answer

1. Apologize and acknowledge their concern.
2. Ask for the bill and review it to confirm the free item was supposed to be included.
3. Check our system or with the staff who handled the transaction to verify if the free item was indeed not provided.

Accepted Answer

If a customer comes with a bill and claims they didn't receive a free item that was supposed to be included, I would:

Accepted Answer

Firstly I will say sorry to the customer. I will take the bill and call the staff whoever has attend this customer, items and make sure if the free item is really missed and if so to hand over the missing free item. If not, will ask the staff to explain and convince the customer.

Accepted Answer

Firstly I will say sorry for the inconvenience to the customer. I will take the bill and call the staff whoever has delivered the items and make sure if the free item is really missed and if so to hand over the missing free item. If not, will ask the staff to explain and convince the customer.

Accepted Answer

Firstly I will say sorry for the inconvenience to the customer. I will take the bill and call the staff whoever has delivered the items and make sure if the free item is really missed and if so to hand over the missing free item. If not, will ask the staff to explain and convince the customer.

Accepted Answer

Item full Nepali search I will put the bill

Accepted Answer

First i check the bill and product details then i identify the mistake. then I asked to particular department what is happening about that issue in case our side have some mistakes I asked apology to customer then resolving the problem

Accepted Answer

I would apologize to the customer and investigate the issue to find a resolution.

Apologize to the customer for the inconvenience

Ask the customer for details about the bill and the missing free item

Check the system or records to verify if the free item was indeed not provided

If the free item was not provided, offer a replacement or refund to the customer

Document the incident and report it to the appropriate department for further investigation

Accepted Answer

First we will check the bill in that bill is there any free gift to any product
If its there we will guide to customer to collect the gift
If no we will convey to customer that there is no gift for what you purchase.

Accepted Answer

Check the original bill

Accepted Answer

By checking and ticking the original bill, then handover the free article to the customer and then say sorry to the customer.

Accepted Answer

Check the bill and apologies to customer and give the free product and mention in the bill,

Accepted Answer

First see the customer purchased products then we suggest the discount similar products

Accepted Answer

Sir if we have any free gift options we can give but present we don’t have next we will give definitely

Accepted Answer

Sir if we have any free gift options we can give but present we don’t have next we will give definitely

Accepted Answer

Confirms with the cashier and check the free item availability if found excess free item will handover to customer

Accepted Answer

If there is a offer will surely offered him ,otherwise with that same price will suggest to buy him another product

Accepted Answer

First apologize and make the customer feel he is been attended. Make the customer to wait in the lounge and validate if the gift or freebie was actually taken by the customer during billing. Validate by chceking the CCTV footages. If found it was not delivered handover the same to customer and if the customer is claiming fraudulently show the video footage and ensure he apologizes for the wrong claim.

Accepted Answer

First I will apologise for the mistake happened from respective department and will try to handover gift immediately

Accepted Answer

First of all ,I will apologise for the mistakes happened by our unit/ or respective department and will try to handover their free gift immediately

What will you do if customer comes with the bill and say that he didn't got the free item in that situation what will you do???

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