Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

For Employers

Add office photos

Employer? Claim Account for FREE

DIYguru Education & Research

Compare

3.6

based on 8 Reviews

30 DIYguru Education & Research Jobs

Student Support Specialist

DIYguru

3.6

based on 8 Reviews

2-4 years

New Delhi, Pune

1 vacancy

Student Support Specialist

DIYguru Education & Research

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Customer Service Psychology Renewable Energy LMS Support Services

+ 1 more

Job Description

Guide Students Through Enrollment : Assist prospective students in understanding DIYguru s courses and programs, guiding them through the enrollment process, and answering any questions they may have.

Provide Ongoing Student Support : Act as the primary point of contact for enrolled students, offering support and assistance throughout their learning journey. Respond promptly to student inquiries via email, phone, and chat.
Monitor Student Progress : Track student progress and engagement with courses and resources. Identify students who may need additional support and reach out proactively to offer assistance and encouragement.
Resolve Student Issues : Troubleshoot and resolve a wide range of student issues, including technical difficulties, course navigation challenges, and content-related questions. Ensure all issues are addressed promptly and effectively to maintain a positive learning experience.
Facilitate Access to Resources : Help students access course materials, online platforms, and additional learning resources. Provide guidance on using DIYguru s digital tools and technologies effectively.
Coordinate with Instructors and Support Teams : Collaborate with instructors and other support teams to address student needs and provide comprehensive support. Ensure that students receive timely responses and resolutions to their inquiries.
Assist with Certification Processes : Guide students through the certification process, including understanding certification requirements, preparing for assessments, and accessing certificates upon completion of courses.
Develop and Update Support Documentation : Create and maintain student support materials, such as FAQs, guides, and tutorials, to help students navigate DIYguru s platforms and resources independently.
Promote Student Engagement and Retention : Encourage student engagement by fostering a supportive and inclusive learning environment. Develop initiatives and programs to enhance student retention and success.
Collect and Act on Student Feedback : Gather feedback from students regarding their experiences with DIYguru s courses and support services. Use this feedback to inform improvements in support processes and educational offerings.

Requirements

A bachelor s degree in Education, Communications, Psychology, or a related field.
A minimum of 2-4 years of experience in student support, customer service, or a related field, preferably within the education or e-learning sectors.
Strong communication and interpersonal skills, with the ability to connect with and support students from diverse backgrounds.
Excellent problem-solving skills and a proactive approach to addressing student needs and concerns.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Strong organizational skills and attention to detail, with the ability to track student interactions and progress effectively.
Experience with learning management systems (LMS) and other educational technologies is a plus.
A compassionate and empathetic approach to student support, with a genuine interest in helping students succeed.
Self-motivated, proactive, and adaptable to a dynamic work environment.
Fluent in English; proficiency in additional languages is a plus.