Voice Support Engineer

JD details as below,

Experience

·         Working as Team member.

Technical Expertise with Hands-on

·         Cisco Collaboration Portfolio ( CUCM, UCCX, CUC, SME , Voice Gateway ,MRA Expressway)

·         Verint / VFC Voice loggers

·         ITS Trading System / IP Trade

Functional Skills

·         Incident Management & Change Management

·         Voice Recording Reconciliation Process

·         Ability to communicate effectively with front and back office users and support teams

·         Candidate should be able to address major outages, working under pressure and reporting updates as appropriate.

·         Front End the Technical escalations by joining TAC calls and driving issues to logical closure

·         Proactive Approach and create environment for teams succeed.

Technical Certifications

·         CCNA / Cisco Certified Network Professional – Voice accreditation (or equivalent knowledge)