Director- Key Accounts

About the Role

Key Responsibilities

• Lead, mentor, and motivate a team of KAM leads and KAMs to achieve individual and team goals.
• Conduct regular performance reviews, provide feedback, and identify training needs.
• Develop and implement account strategies to drive growth and ensure client satisfaction for key accounts.
• Build and maintain strong, long-term relationships with key clients
• Collaborate with senior management to develop and execute strategic plans for key accounts.
• Analyze market trends, client needs, and competitive landscape to identify opportunities for growth and improvement.
• Ensuring the team addresses and resolves client issues and concerns promptly and effectively.
• Meet clients on a regular basis for their expansion needs, operational planning, load enhancement and relationship building
• Work closely with cross functional teams (Product, ops and finance) to provide timely resolution to the client
• Performance reports to be regularly shared with all Enterprise accounts
• Identify opportunities for upselling and cross-selling within existing accounts, thus driving higher revenue through Value Added Services
• Managing end-to-end account receivables (outstanding dues) from the teams assigned portfolio
• Maximize profits through positive gross margin
• Follow established sales processes and policies.

Qualification & Skill set required :

• MBA or relevant advanced degree preferred.
• Proven experience (10+ years) in account management, with at least 4-5 years in a leadership role.
• Strong understanding of key account management principles and practices.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze data, identify trends, and make data-driven decisions.
• Strong problem-solving skills and the ability to work under pressure.
• Customer obsession, Relationship Management , Negotiation & Closure skills
• Proven track record of exceeding sales targets.

Interested folks can share CV at shweta.yadav@shiprocket.com or call on 7292068694