Key Accounts Manager- IFF (Pan India )

Key Accounts Manager is responsible for developing existing accounts plus maintain and grow key client relationships. This is a P&L role which involves a combination of account management, operational oversight, and strategic planning. Major experience in handling Global Key accounts for PAN India is required and main objective as a Key Account Manager is to act as the bridge between the company and its key clients, understanding their unique needs, anticipating challenges, and providing personalized solutions.

Responsibilities

• Must be an experienced professional in shipping & freight forwarding with competencies in both SEA and AIR for Import & Export shipments, Strategy Planning, Costing, Negotiations, Functional, Business Development, Key Account Management.
• By fostering trust and mutual understanding, become the go-to person for the client, ensuring their satisfaction and loyalty.
• As a Key Account Manager, ones objectives revolve around client satisfaction, revenue growth, strategic planning, collaboration, and continuous improvement.
• Brick walling; develop plans to deny competitor penetration into the accounts. Analyze all customer health metrics to use data to identify any potential “at risk” customers.
• Ensure optimal financial health of the account.
• Create an environment of frictionless engagement with accounts.
• Accountable for customer escalations and its resolution
• Provide Business intelligence with current industry and competition updates.
• Contribute to the development of strategies and approaches to maintain, protect, improve
• and grow account sales portfolio.
• Work closely with customer success managers on the accounts to drive operational
• excellence.
• Develop excellent and high delivering relationships with cross-functional teams.
• Aid product and tech teams with insightful inputs for strengthening product offering to
• the market.
• Manage and co-ordinate the agreed account initiatives, activities and programs to retain and
• grow ongoing revenue and profit contributions.

Requirements & Qualifications

• One should have 10 -12 years of work experience with hands on experience in Freight and Warehousing Industry.
• Attitude to challenge self and others to exceed standards and achieve extraordinary results, striving for best in class.
• Analytical and results-driven mentality, with a bias for speed and action.
• Exceptional communication, presentation and interpersonal skills.
• Good problem-solving skills coupled with the ability to provide quick resolution to problems.
• Ability to thrive in a multi-tasking environment and adjust priorities on-the-fly while still having the ability to focus on details and be analytical.
• One should possess good communication skills.
• Analytical, negotiation, behavioural and presentation skills.
• Should be an aggressive go-getter with high energy levels and must have an inherent hunger for sales.
• Must have the ability to create, develop and sustain relationships at the levels at prospective client companies.
• Open to travel in short notice.