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Engaged Employer

LoginRadius

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4.1

based on 22 Reviews

1 LoginRadius Director Job

Director of Customer Implementation

LoginRadius Inc.

4.1

based on 22 Reviews

5-10 years

Hyderabad / Secunderabad

1 vacancy

Director of Customer Implementation

LoginRadius

posted 18d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Support Javascript Identity Access Management PHP Subject Matter Expertise Technical Documentation

+ 3 more

Job Description

Job_Description":"

Company Overview:

Role Overview:

As the Director of Customer Implementation at LoginRadius, you will play a pivotal role in leading the team responsible for delivering successful, end-to-end customer onboarding and implementation of the companyidentity management solutions. This position requires both technical and leadership skills, as it involves managing the overall customer experience from the initial setup to the final deployment of services.

Requirements
Key Responsibilities:

Understand customer requirements and execute the delivery of POCs for customers with complex use cases.

Evaluate integration opportunities from a technical perspective and recommend solutions.

Assist application teams through the SDLC process (including requirements gathering, configuration, and testing) to integrate applications with LoginRadius.

Participate in efforts to develop departmental strategies.

Create documentation and procedures as required as part of the delivery effort for the LoginRadius solution.

Provide training to customer IT teams on best practices.

Be a subject matter expert for LoginRadius Services and CIAM.

Design, implement, and manage LoginRadius CIAM deployments for customers.

Identify, track, and resolve technical issues.

Lead, mentor, and manage the technical support team, fostering a culture of excellence, continuous improvement, and professional development.

Oversee the delivery of high-quality technical support to customers, ensuring timely and effective resolution of technical issues and inquiries.

Build and maintain strong relationships with customers, understanding their needs and ensuring their satisfaction with our technical support services.

Monitor key performance indicators (KPIs) for the technical support team, analyze data to identify trends and areas for improvement, and ensure targets are met.

Work closely with cross-functional teams, including Product, Engineering, and Sales, to ensure seamless communication and coordination in addressing customer needs.

Oversee the creation and maintenance of technical documentation, knowledge bases, and support resources to assist the technical support team and customers.

Collect and analyze customer feedback to identify areas for improvement and drive initiatives to enhance the customer support experience.

Required Qualifications:

5+ years of experience working with Client Implementations, including, Experience in the installation, integration, and deployment of Technical SaaS solutions in client environments.

Work experience with one of the following programming languages: NodeJS, Golang, Java, PHP, JavaScript.

Experience supporting projects through the full system development life cycle.

Technical architecture experience integrating identity management, access management, and access governance software into clients infrastructure and applications.

Knowledge and experience implementing standard protocols is a plus(e.g., OAuth2, OIDC, SAML).

Familiarity with regulatory requirements and standards related to IAM, such as GDPR or CCPA, is a plus.

Benefits

Competitive Package

Tax-Friendly CTC Structure

Opportunities for professional development and growth

Dynamic and collaborative work environment

Certification Policy - Our focus is learning and skill development

Health Insurance

Accidental Insurance

","

Employment Type: Full Time, Permanent

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What Director at LoginRadius are saying

5.0

Rating based on 1 Director review

Anonymous · Top Management in Jaipur

Likes

Amazing work culture , the company is employee first in nature and has flexible mode of working . Employees are given enough oppurtunity for grow in their professional career in the form of certification policy . The work culture is quiet colourful and there are lot of engagement activities and wellness sessions too . They are concer..Read More

Dislikes

Till date it is a plus plus

Read 1 review