Customer Service Executive

Job Description  

Job Title: Customer Service Executive (Customer Retention & Handling)

Company: Digitech Squad Pvt. Ltd.

Location: Noida

Experience:1 Year + (Customer Retention & Handling)

Shift: US Shift

Working Days: 6 Days a Week

Employment Type: Full-Time

Joining: Immediate Joiners Preferred


Roles And Responsibilities

• Handle customer queries via phone, .
• Provide timely and effective solutions to customer concerns
• Experience in voice process .
• Engage with existing customers to build strong relationships and improve retention.
• Handle customer queries, concerns, and complaints efficiently.
• Identify customer pain points and provide solutions to enhance their experience.
• Proactively follow up with customers to ensure satisfaction and loyalty.
• Maintain accurate customer records and document all interactions.
• Work closely with internal teams to resolve customer issues effectively.
• Achieve retention targets and contribute to customer satisfaction goals.
• Handle escalations professionally and provide quick resolutions.