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35 DigitalOcean Jobs
Account Manager
DigitalOcean
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
We want people who are passionate about driving growth and maximizing value for customers.DigitalOcean is seeking a Growth Account Manager for our team in India who will play a critical role in expanding relationships with our existing customers and unlocking their full potential with our products and services. The ideal candidate will focus on driving account growth through strategic planning, identifying and acting on upsell and cross-sell opportunities, and ensuring maximum satisfaction and value realization for each customer.
What You ll Be Doing: - Strategic Account Growth: Own and grow a portfolio of existing customer accounts by developing and executing tailored strategies that align with customer needs and drive revenue expansion.
- Onboarding and Engagement: Onboarding process for new accounts to ensure a seamless start, setting the stage for long-term growth. Maintain consistent, meaningful engagement through regular check-ins, updates, and meetings.
- Primary Point of Contact: Serve as the main relationship manager for business and high-value customers, focusing on nurturing long-term, trust-based partnerships that foster growth.
- Growth-Oriented Collaboration: Work closely with support teams to identify opportunities for account growth, including contract renewals, feature adoption, upsell, and cross-sell initiatives.
- Customer Success & Retention: Drive customer retention by understanding customer goals, offering solutions tailored to their needs, and ensuring they derive maximum value from DigitalOceans offerings.
- Feedback and Advocacy: Act as a customer advocate by collecting and relaying feedback to Product and Engineering teams, enhancing the overall customer experience and aligning our solutions to drive growth.
- Performance Monitoring & Metrics: Track, analyze, and report key metrics related to customer growth, health, and retention, providing data-driven insights to inform strategies and optimize performance.
- 2-5 years of experience in growth account management or sales, with a strong focus on growth and expansion within existing customer bases
- SaaS and Cloud Infrastructure experience
- Proven ability to develop and execute account growth strategies that drive revenue expansion
- Strong organizational and prioritization skills, with a track record of managing and growing multiple accounts simultaneously
- Excellent communication skills written and verbal with an ability to build and maintain relationships focused on growth outcomes
- Deep understanding of upselling and cross-selling techniques, with an ability to identify and act on growth opportunities effectively
- Self-starter who works independently to achieve growth targets and exceeds customer expectations
Employment Type: Full Time, Permanent
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What people at DigitalOcean are saying
What DigitalOcean employees are saying about work life
based on 13 employees
Flexible timing
Monday to Friday
No travel
Day Shift
DigitalOcean Benefits
Work From Home 
Education Assistance 
Health Insurance 
Soft Skill Training 
Job Training 
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