Upload Button Icon Add office photos
filter salaries All Filters

1 Digital Forensics Corp Job

Customer Support Specialist (Voice process)

2-7 years

₹ 4.5 - 7L/yr

Chennai

1 vacancy

Customer Support Specialist (Voice process)

Digital Forensics Corp

posted 18d ago

Job Description

We are looking for a Call Center Representative that will be the liaison between our company and its clients. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. (*THIS IS A VOICE PROCESS. Candidates must have minimum 2 years of experience in international voice process*)


And most importantly candidate must know to speak and write English and Hindi.


Roles and Responsibilities :

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets

Desired Candidate Profile :

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities and manage time effectively
  • High school degree

Perks and Benefits : Good package in the industry, PF, and medical benefits for the employee.



Contact Person :


Aaron Stone

(Calling time only in between: 6.30 PM to 3.30 AM) 97898 64035

aaron.s@digitalforensics.com


Address - #73, 2nd floor, Nu Tech Plaza, Arcot Road, Kodambakkam, Chennai - 600024




Employment Type: Full Time, Permanent

Read full job description

What people at Digital Forensics Corp are saying

Customer Support Specialist salary at Digital Forensics Corp

reported by 1 employee with 5 years exp.
₹4.5 L/yr - ₹5.8 L/yr
8% less than the average Customer Support Specialist Salary in India
View more details

Compare Digital Forensics Corp with

TCS

3.7
Compare

Accenture

3.8
Compare

Wipro

3.7
Compare

Cognizant

3.8
Compare

Capgemini

3.7
Compare

HDFC Bank

3.9
Compare

Infosys

3.6
Compare

ICICI Bank

4.0
Compare

HCLTech

3.5
Compare

Tech Mahindra

3.5
Compare

Genpact

3.8
Compare

Teleperformance

3.9
Compare

Concentrix Corporation

3.8
Compare

Axis Bank

3.8
Compare

Amazon

4.1
Compare

Jio

3.9
Compare

iEnergizer

4.6
Compare

Reliance Retail

3.9
Compare

IBM

4.0
Compare

LTIMindtree

3.8
Compare

Similar Jobs for you

Customer Support Specialist at Advantmed India LLP

Gandhinagar

1-3 Yrs

₹ 2.5-4 LPA

Customer Support Executive at TELUS International

Noida, Ghaziabad + 1

1-3 Yrs

₹ 2.75-4 LPA

Process Associate at INFINX

Mumbai Suburban, Mumbai

1-2 Yrs

₹ 2.5-4.25 LPA

Technical Support at Diebold

Hyderabad / Secunderabad

0-5 Yrs

₹ 2.75-5 LPA

Customer Support at Tech Mahindra

Noida, Pune

1-6 Yrs

₹ 3.75-4.75 LPA

Voice Process Associate at AM Infoweb

Pune

1-4 Yrs

₹ 1-4.5 LPA

Customer Support at Trigent Software

Bangalore / Bengaluru

1-3 Yrs

₹ 3.25-4.75 LPA

International Voice Process Executive at Sutherland

Mumbai

0-5 Yrs

₹ 2-4 LPA

International Customer Care Executive at Tech Mahindra

Noida, Greater Noida + 1

1-6 Yrs

₹ 3.75-5 LPA

Intern at Qcentrio

Bangalore / Bengaluru

1-4 Yrs

₹ 3-6 LPA

Customer Support Specialist (Voice process)

2-7 Yrs

₹ 4.5 - 7L/yr

Chennai

18d ago·via naukri.com
write
Share an Interview