Webinar Support Engineer

Key Responsibilities:

• Assist webinar speakers with the setup of their systems, including computers, microphones, cameras, and other relevant equipment.

• Manage the webinar platform, ensuring that all technical aspects are configured correctly for each event.

• Provide real-time technical support during webinars, addressing any issues that arise promptly and effectively.

• Monitor webinars, ensuring smooth operation and intervening as necessary to resolve technical problems.

• Moderate webinars as required, including managing participant interactions, handling Q&A sessions, and ensuring a professional and engaging experience.

• Collaborate with the IT and events teams to develop and refine webinar processes and best practices.

• Conduct pre-webinar tests with speakers to ensure all equipment is functioning correctly.

• Document and report technical issues, providing insights and recommendations for future improvements.

• Stay up-to-date with the latest webinar tools and technologies, recommending upgrades and enhancements as needed.

Qualifications:

• Proven experience in technical support, particularly with webinar platforms (e.g., Zoom, Webex, GoToWebinar).

• Strong knowledge of audio/visual equipment setup and troubleshooting.

• Excellent problem-solving skills and the ability to think quickly under pressure.

• Outstanding communication and interpersonal skills, with the ability to assist non-technical users effectively.

• Ability to work ET hours (Monday to Friday) and occasionally support outside regular hours for special events.

• Strong organizational skills and attention to detail.

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Familiarity with remote desktop tools and technical support software