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Technical Support Specialist
Stefanini
posted 2mon ago
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Technical Support Specialist AV Technician II Job Description
Technical Support Specialist
Details:
Job Responsibilities:
-
- Lead the installation and configuration of audio-visual systems, including but not limited to projectors, displays, sound systems, microphones, and control interfaces.
- Ensure proper integration with existing technology infrastructure and adherence to industry standards.
- Google meet rooms management.
- Google meet rooms reimaging in case of failure.
- Conduct routine maintenance checks on AV equipment to prevent issues and ensure consistent performance.
- Execute firmware updates, hardware replacements, and system optimizations as needed.
- Troubleshoot audio visual issues, including analysis of logs (Creston logs, Event viewer) and system performance metrics.
- Collaborate with other teams to design and implement solutions to improve system performance and reliability.
- Work on AV monitoring tool and analyze system performance, identify potential issues or anomalies, and provide recommendations to improve system visibility and performance.
- Create and maintain comprehensive documentation, including user guides and troubleshooting procedures.
- Participate in the creation of training material
- Track and document process changes and ad hoc reporting requirements
- Lead continuous improvement actions
- Train, mentor, and coordinate the activities of other members of the team
Job Requirements
Details:
Skills, Licenses, Knowledge, Education and Training Requirements:
- 5-8 yearsexperience as an AV Specialist subject matter expert
- Crestron, Google meet, Logitech, Cisco, BrightSign AV platforms and their respective management suits
- Must have implement and support experience on:
- Crestron Xio, Google meet administration, Logitech Sync, Mersive AV platforms and their respective management suits
- Custom audio solution (Shure, Q-SYS) integration with AV conferencing devices.
- Symphony, RMS (AMX), TMS/Prime or other compatible monitoring solution
- Troubleshoot automation issues, including analysis of logs and system performance metrics.
- Experience with automation tools and languages, such as Crestron, AMX, Python, or PowerShell
- Industry certifications (e.g., CTS, CTS-D) are desirable
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration skills is must.
- Excellent email writing skills.
Level of Knowledge, Skills, and Authority:
- Knows and applies advanced concepts, practices and procedures of particular field of specialization
- May adapt procedures, processes, tools, equipment and techniques to meet the more complex requirements of the position
- Under minimal supervision, performs work that is varied and that may be somewhat difficult in nature, but usually involves limited responsibility
- Resolves most questions and problems, and refers only the most complex issues to higher levels
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Employment Type: Full Time, Permanent
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People are getting interviews at Stefanini through
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(based on 21 Stefanini interviews)
Job Portal
Walkin
Referral
Recruitment Consultant
38%
19%
14%
5%
24% candidates got the interview through other sources.
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What people at Stefanini are saying
Technical Support Specialist salary at Stefanini
reported by
1
employee
with 3
years exp.
₹7.2
L/yr - ₹9.2
L/yr
19%
more
than the average Technical Support Specialist Salary in India
View more details
What Stefanini employees are saying about work life
based on 232 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Stefanini Benefits
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