Associate

Designation: Life Insurance Partner Help Desk - Associate/Jr. Associate

Team: Partner Help Desk - Life Insurance

No of Positions: 02

Location: Bangalore

Availability: Immediate

Experience: 0 to 2 Years

Preferred Background: Insurance background

Preferred Industry: Life Insurance.

Duties and Responsibilities:

• Attending incoming calls/emails from partners (brokers, agents and internal employees etc.) to
provide adequate information related to insurance policies/queries/status/ Tech & Portal
Issues.

• Need to make Outbound calls when required.

• To guide for tech issue & resolving all their queries.

• Keep partner transactions and interaction records including all the complaints, inquiries,
comments, and actions performed.

• Need to maintain TAT.

• Suggest improvements in products & processes to improve partner satisfaction. Skills and
abilities: • Should have effective verbal and non-verbal communication skills. Hindi and English
Fluency is must.

• Life Insurance knowledge is required.

• Prior experience in Ticket handling and Call handling will be preferred.

• Ready to work in rotational shift and rotational weekly off.

• Approachable & ability to handle/resolve all queries from partners and employees.

• Well versed with MS Office (Excel, Word, PPT etc.) with basic typing skills

• Sound judgement skills with good listening abilities

• Able to cope with a fast-paced work environment.

• Resolve problems efficiently after critically analyzing situations