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Digit Insurance
Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
50 Digit Insurance Jobs
1-6 years
₹ 3.5 - 6.35L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
2 vacancies
Associate
Digit Insurance
posted 3d ago
Flexible timing
Key skills for the job
Designation: Life Insurance Partner Help Desk - Associate/Jr. Associate
Team: Partner Help Desk - Life Insurance
No of Positions: 02
Location: Bangalore
Availability: Immediate
Experience: 0 to 2 Years
Preferred Background: Insurance background
Preferred Industry: Life Insurance.
Duties and Responsibilities:
• Attending incoming calls/emails from partners (brokers, agents and internal employees etc.) to
provide adequate information related to insurance policies/queries/status/ Tech & Portal
Issues.
• Need to make Outbound calls when required.
• To guide for tech issue & resolving all their queries.
• Keep partner transactions and interaction records including all the complaints, inquiries,
comments, and actions performed.
• Need to maintain TAT.
• Suggest improvements in products & processes to improve partner satisfaction. Skills and
abilities: • Should have effective verbal and non-verbal communication skills. Hindi and English
Fluency is must.
• Life Insurance knowledge is required.
• Prior experience in Ticket handling and Call handling will be preferred.
• Ready to work in rotational shift and rotational weekly off.
• Approachable & ability to handle/resolve all queries from partners and employees.
• Well versed with MS Office (Excel, Word, PPT etc.) with basic typing skills
• Sound judgement skills with good listening abilities
• Able to cope with a fast-paced work environment.
• Resolve problems efficiently after critically analyzing situations
Employment Type: Full Time, Permanent
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