Consultant Customer Happiness

Designation: Jr . Consultant / Consultant Customer Happiness

Company Name: Go Digit General Insurance Pvt Ltd

Process: Inbound Customer Care.

Working Hours: 9.5 hrs (Including 1 hour break)

Working Days: 6 days working rotational shift & 1 rotational off

Below is the job description of the role:

- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

- Building lasting relationships with clients and other call centre team members based on trust and reliability.

- Utilizing software, databases, scripts, and tools appropriately.

- Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.

- Taking part in training and other learning opportunities to expand knowledge of company and position.

- Adhering to all company policies and procedures.

Looking for candidates who have -

- Excellent Verbal and Written communication Skills.

- Hindi is mandate.

- Preferable experience in Voice Process

- Willing to work in rotational shift.