Engagement Manager - Sales - SaaS (2-5 yrs)

Responsibilities:

- Develop and maintain strong relationships with B2B clients to understand their business goals and challenges.

- Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring overall client satisfaction.

- Collaborate with cross-functional teams to deliver high-quality products/services that meet client expectations.

- Identify opportunities for upselling or cross-selling additional products/services to existing clients.

- Analyze market trends and competitor activities to provide insights for business development strategies.

- Develop and execute client engagement plans to drive long-term business partnerships.

- Exceeds client expectation by anticipating needs and working to resolve potential issues before they become problematic.

- Utilizes various forms of tools and technology to deliver an unprecedented client experience.

- Maintains contact with all of the members of a team who are dedicated to providing client satisfaction in order to ensure that goals are being met

- Implements and enforces program practices that set proper expectations with clients and then delivers on those expectations.

- Takes over escalated telephone calls to work toward issue resolution with the client.

- Follow up with clients once action has been taken to ensure that all issues were resolved.

- Documents escalations and issues for future review.

You will - t in the role if you:

- Minimum of 2 years of B2B sales experience, preferably in SaaS or a related industry.

- Displays the ability to negotiate effectively in order to come up with amicable resolutions.

- Shows excellent verbal and written communication skills; enunciates clearly and firmly while being empathetic to the needs of the client.

- Proves that he or she can execute projects on time and within a budget as required.

Qualification:

- Have working in Saas or Tech or Product based Companies

- Have 2-4 years of relevant experience in B2B Sales