Codvo AI - Manager - Client Engagement (5-7 yrs)

We are looking for a Client Engagement Manager to drive seamless client experiences by collaborating with internal teams and maintaining high customer satisfaction levels.

The ideal candidate will have a strong background in software services or IT sales and business development, ensuring effective communication, governance, and risk management throughout the customer lifecycle.

Roles and Responsibilities:

- Client Collaboration: Work closely with Sales, Delivery, Recruitment, and Marketing teams to enhance client engagement and ensure seamless service delivery.

- Relationship Management: Maintain high CSAT (Customer Satisfaction) and NPS (Net Promoter Score) throughout the customer journey by building and sustaining strong relationships.

- Strategic Communication: Act as the key point of contact for clients and internal stakeholders (up to CxO level), ensuring clear expectations, transparency, and effective governance.

- Contractual Oversight: Manage Master Service Agreements (MSAs), Statements of Work (SOWs), and contract amendments, collaborating with customers for approvals.

- Risk Management: Identify, mitigate, and manage potential risks affecting project delivery and client relationships.

- Governance Execution & Improvement: Implement and continuously improve the Engagement Governance Process (EGP) to drive customer success.

Skills and Qualifications Required:

- Bachelor's degree in Computer Science or an MBA (preferred).

- Mandatory experience in the Software Services or IT industry with a focus on sales and business development.

- Excellent verbal and written communication skills with the ability to engage with senior stakeholders.

- Strong project management and multitasking abilities.

- Proficiency in Microsoft Word, Excel, and PowerPoint.

- Comfortable working US shifts (5 PM - 2 AM IST, Monday-Friday)